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    « A quick mind map look at Gap brand plan | Main | A must read! Social Business Forecast 2011 The Year of Integration by Jeremiah Owyang »

    November 20, 2010


    Stephanie Diamond

    Yes, it is a very hard job and no one should be subject to another's outrage. I think it's about remembering why you're there.

    Wordpress Development

    I've had experience as a customer service agent and it was the hardest job I ever did. It's like I didn't want to go to work anymore. Not only is it stressful, it's often hurtful especially when it's an angry caller you're dealing with.

    But yes, I agree with you that no matter how the job is, a 'customer service' agent should always set customer's needs as the highest priority. I guess, it's all about discipline.

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